Attorney Alchemy

At this event, the role-playing exercise required the participant to address an employee who was having serious problems at work and home. During the exercise, I pretended to be the employee and did my best acting job of crying as I told my story to the “manager.” What happened next surprised me. When I started “crying,” the participant immediately backed off from the tough conversation and told the “employee” that everything was fine. He reversed course from what he had intended to tell the employee and was completely shaken by my “tears.” I learned, unfortunately, this is a common reaction for many managers. They can navigate all kinds of issues – until there are tears. What’s really going on? Here’s the problem – you … [Read More...] about But What if She Cries?